PRIVACY
POLICY

◆Who We Are

Synaptenet provides intelligent IoT networking and related services. For privacy questions, contact [email protected].

◆Data We Collect

• Contact and account information.
• Company, project, and deployment details.
• Technical, device, diagnostic, and usage data.
• Communications and support requests.
• Cookie and browser information.

◆How We Use Your Data

We use information to provide and secure services, respond to enquiries, design network solutions, monitor performance, process transactions, improve products, and meet legal obligations.

◆Legal Basis for Processing

Depending on your location, processing is based on contractual necessity, legitimate interests, legal obligations, or consent. You may withdraw consent where applicable.

◆Data Sharing & Third Parties

We may share limited data with hosting, communications, analytics, payment, professional, and infrastructure providers that support our operations. We do not sell personal information.

◆International Data Transfers

Where data moves across borders, we use contractual and organisational safeguards designed to protect it in accordance with applicable privacy law.

◆Data Retention

We retain information only as long as needed for the purpose collected, contractual requirements, security, dispute resolution, or legal compliance.

◆Your Rights

• Access, correct, or delete personal data.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent and lodge a complaint.

◆Security & Policy Changes

We apply technical and organisational controls appropriate to the nature of the information. We may update this policy periodically and will publish the revised date on this page.